Consumer behavior and decision making

People

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Carla Freitas Silveira Netto

Research fellow

Teaching tutor

keywords: Multichannel; Business Analytics; Privacy and Self-disclosure; Modelling; Machine Learning techniques; Forecasting
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Chiara Orsingher

Full Professor

keywords: consumer behavior, customer satisfaction, meta-analysis, services marketing, digital assitants in the service encounter
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Gabriele Pizzi

Associate Professor

keywords: Category Management, Consumer Behavior, Customer Satisfaction, Marketing, Branding, Innovative Retailing, Consumers'
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Daniele Scarpi

Associate Professor

keywords: Consumer behavior, Retail environment, Extreme sports, Heritage, Decision making
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Annamaria Tuan

Senior assistant professor (fixed-term)

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Veronica Valli

Teaching tutor

keywords: Context and framing effects, Subscription-based business models, Pricing and promotions, Social media, Post-choice